Privacy Policy

• Quote requests: your name, business name, email, phone number, the service you are interested in, your current POS and website, budget, timeline, and any notes you choose to add.
• Client accounts: your name, business name, contact details, address, plan, and the requests, projects, invoices and messages associated with your account, plus your login credentials (passwords are stored in hashed form by our authentication provider).
• Payments: when you pay an invoice, the payment is processed by Square. We receive confirmation of the payment, but we do not see or store your full card number.
• Technical data: basic information your browser sends to our servers and hosting provider, such as IP address and device type, used to deliver and secure the site.

• To reply to your quote requests and prepare written quotes.
• To provide, manage and support the services you buy, and to invoice you.
• To send emails about your request, your account and your invoices.
• To keep the website and your account secure and to prevent spam and abuse.

We do not sell your personal information. We share it only with service providers that help us run the business, under their own privacy terms:

• Supabase, which stores our database and handles account sign-in.
• Vercel, which hosts this website.
• Square, which processes payments and invoices.
• Resend, which delivers our emails.
• Google, which hosts our business email, including the notifications we receive when you send a quote request.

We may also disclose information when the law requires it.

We use only the cookies needed to keep you signed in to your client account. We do not currently use advertising or analytics cookies. If that changes, we will update this policy.

We keep quote requests and account records for as long as needed to provide our services, keep business and tax records, and resolve disputes. You can ask us to delete information we are not required to keep.

You can ask to see, correct or delete the personal information we hold about you, or to stop receiving emails from us, by contacting us through the contact form or by email at privacy@retailflowhq.com.

Our services are for businesses and are not directed at children.

We may update this policy from time to time. The date at the top shows when it was last changed.