Terms of Service

Retail Flow provides business technology and marketing services, including website creation, POS setup and training, delivery and online ordering setup, social media and marketing, Google and local presence, automation, and ongoing support. Each service’s description, price and what is and is not included are listed on our Services and Pricing pages and in your written quote.

We only provide what is listed for your service or stated in your written quote.

• Prices marked "Starting at" depend on project scope.
• A written quote will be provided for projects requiring custom work.
• 50% deposit required before most custom projects begin.
• Deposits become non-refundable once project work has begun.
• Invoices can be paid online. Card payments are handled by Square; Retail Flow does not see or store your full card number.
• Questions about an invoice? Email billing@retailflowhq.com.

Third-party software, subscriptions, domains, hosting fees, advertising budgets, payment processing fees, POS hardware, and platform fees are separate unless specifically included in the written quote. We are not responsible for changes to, or outages of, third-party platforms and services, or for their fees, terms or policies.

Client is responsible for providing accurate business information, pricing, menus, photos, logos, account credentials, and other required materials. Delays in providing these materials may delay your project.

Retail Flow does not guarantee sales, customer growth, search rankings, advertising results, or revenue increases.

Each service lists the revisions it includes. Additional revisions, content updates and changes beyond the agreed scope may be charged at the rates on our Pricing page or in your quote.

Deposits become non-refundable once project work has begun. If you cancel before any work has begun, we will refund your deposit minus a $150 cancellation fee. To cancel, contact us in writing through the contact form or at support@retailflowhq.com.

Please do not misuse the site, attempt to access accounts or data that are not yours, or interfere with how it works. We may suspend accounts that do.

To the fullest extent the law allows, Retail Flow is not liable for indirect or consequential losses, including lost sales or profits, arising from the services or this website. Our total liability for any claim is limited to the amount you paid us for the service the claim relates to.

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Any dispute about these terms or our services will be handled in the state or federal courts located in Georgia, and you agree to their jurisdiction.

We may update these terms from time to time. The date at the top shows when they were last changed. Continued use of our services after a change means you accept the updated terms.

Questions about these terms? Reach us through the contact form or by email at info@retailflowhq.com.